Delete your Lumina account and data

Shazam Empreendimentos Ltda., CNPJ 61.908.963/0001-82, responsible for Zatt and Lumina, receives requests at gerson@zatt.dev or gerson@eshazam.com.br.

Prepare deletion email

Use the alternative email address

Provide the account email address and whether you want to delete the entire account or specific data. The button only prepares a message in your email application: you must send it. If you prefer, copy the address and write using your email service. Do not send passwords or authentication codes.

We will confirm receipt and may request proportionate identity verification. We will provide an estimated completion time and identify any data that must be retained, with the reason and the applicable duration or criterion. The request will be handled without undue delay, and you will receive confirmation upon completion.

Preserve your materials before requesting deletion. If you administer shared workspaces, identify them so that the handling of content respects the rights of other participants.

Deletion will cover registration, credentials, sessions, device associations, and personal data associated with the account, including files and records under the control of Zatt and its providers. Personal data in shared content must be handled without improperly deleting materials belonging to other users.

Exceptional retention will be limited to legal obligations, security, or the exercise of rights, for the period necessary for the purpose and with restricted access. Backups will remain isolated until removal in the disposal cycle, with deletion reapplied if recovery occurs. The criteria are in the Privacy Policy.

Signing out, revoking a session, or uninstalling the application does not delete the cloud account. Any subscription must be canceled through the channel where it was purchased.